Nicole C. Brock

600 Sabal Palm Lane, #302

Chesapeake, VA 23320

(757) 593-3971

colabcald@gmail.com

 

 

SUMMARY OF QUALIFICATIONS

 

·  Proficient with Microsoft Office: Word, Excel, PowerPoint, Access

·  Exceptional communication skills

·  Typing, 61 wpm

·  Licenses: VCAIS, NCIC (National Crime Information Center), VCIN, InSite, Prior Notary and PISTOL, DocuWare, SAP

 

EDUCATION

 

Christopher Newport University, Newport News, VA

Bachelor of Science in Business Administration, Concentration in Management, May 2004

 

Tidewater Community College, Virginia Beach, VA

Associate of Applied Science Degree in Paralegal Studies, May 2013

 

PROFESSIONAL EXPERIENCE

 

Sentara / Snelling Staffing Services12/14 to Present

Business Analyst

·  Process work orders for the installation and replacement of personal computers, laptops and thin clients in Sentara hospitals throughout the State of Virginia

·  Conduct an audit for the Human Resources Department in order to verify education, salary, hire date and current positions of personnel

 

Fazoli’s Italian Restaurant01/13 to Present

Sales Associate

·  Greet customers to determine their needs and wants

·  Discuss type, quality and number of products required for purchase

·  Recommend products based on individual wants and needs

·  Answer customers’ inquiries and concerns

·  Quote prices and discounts for products

·  Maintain sales records for inventory control

 

Department of Planning, Virginia Beach, VA                                                       05/12 to 09/13

Planning Aide II

·  Greeted and assisted customers who had questions about the land development process, project review status and plan submittals

·  Calculated and accepted review and inspection fees

·  Logged review comments into the Development Services Center (DSC) plan tracking database and updated files; conducted background research on proposed development projects to create the official DSC file; maintained the Division’s leave calendar; provided assistance on website updates and revisions

·  Provided training on available city map applications that would assist staff; worked closely with developers, owners, consultants and staff regarding development projects in the development plan review process

 

 

Newport News Department of Engineering, Newport News, VA 02/08 to 06/10

Site and Subdivision Technician I

·  Performed technical and administrative work in the issuance and coordination of various engineering permits (right-of-way, land disturbance, sewer tap, over-dimensional, residential parking, special events and banner permits)

·  Reviewed technical documents, policies and codes to verify that all necessary eligibility requirements had been met (plan approvals, insurances, bonds, field requirements and traffic plans/work hours)

·   Collected and accounted for all monies received for permit fees, performance bonds, and the sale of publications, maps, plats and engineering drawings. Prepared daily Treasurer's report and submitted deposits to the City Treasurer

·  Communicated with citizens, contractors, and local officials by telephone, face-to-face, and in writing to answer questions related to the various permits issued by the department

 

Hampton Police Division, Hampton, VA05/07 to 02/08

Records Technician

·  Assisted the public with receiving copies of accident reports, incident reports, background checks, fingerprint cards and gun registration forms

·  Received payment and made daily deposits to the Treasurer’s Office

·  Received/input all accident reports

 

Holiday Inn, Newport News, VA03/05 to 10/08

Front Desk Clerk

·  Assisted individuals with check-in/check-out process

·  Accepted payment and authorized credit cards for guest’s stay 

 

Kelly Services, Chesapeake, VA                                                     04/06 to 05/07

Customer Service Representative

·  Received incoming orders for shipment of products to different retail stores

·  Input data into spreadsheet for Bills of Laden to be produced

·  Scheduled pick up service for United Postal Service

 

The Omni Hotel, Newport News, VA12/01 to 03/05

Night Auditor

·  Assisted individuals with check-in/check-out process

·  Balanced  transactions  made throughout the day; credit card/cash transactions

 

 

 

Newport News Commonwealth Attorney’s Office, Newport News, VA 10/04 to 02/06

Staff Technician II (Legal Assistant)

·  Reviewed dockets; obtained all necessary information pertaining to cases on docket; coordinated police officer’s court appearances; provided printouts of criminal and Department of Motor Vehicle record checks; input information into computer

·  Prepared, generated and logged in subpoenas; located “not found” witnesses; created files for new cases and pulled cases for subpoena dockets

·  Prepared and maintained files and entered date into the Virginia Commonwealth’s Attorney’s Information System (VCAIS) for court cases; kept files in order and accurate, before and after trials; ensuring information is filed

·  Scheduled bond/detention hearings; filed drug analyses; obtained certified copies of previous convictions from other jurisdictions, in/out of state

·  Prepared jury instructions, court orders, indictments, transportation orders for defendants, Commonwealth witnesses and writs for federal prisoners

·  Assisted defense attorneys and court personnel with defendant information

 

Waste Industries, Chesapeake, VA 7/03 to 8/04

Payroll Assistant/Administrative Assistant /Customer Service

·  Assisted with payroll duties; input times on spreadsheet for  drivers and other departments

·  Attended  customer’s needs/ requests for trash services/costs

·  Created work orders for companies  in need of trash disposal

·  Calculated overtime, vacation and sick days for hourly employees

·  Kept log on drivers that  worked over twelve hours for  Department of Transportation

·  Recorded information on  trash stop into a spreadsheet

·  Dispatched drivers to various locations for waste pickup